A: A lithophane photo is a unique type of image that is transformed into a three-dimensional artwork using 3D printing technology. When illuminated from behind, it reveals intricate details and creates a stunning visual effect.

A: Ordering a personalised lithophane photo is easy! Simply choose a product, select your frame, upload your desired photo, and proceed with the checkout process.

A: As our lithophane photos are custom-made and personalized, we do not accept returns or exchanges unless there was an error on our part. Please review your order carefully before placing it to ensure all details are correct.

A: Yes, you can use any photo of your choice as long as you own the rights to it or have obtained the necessary permissions.

A: Our processing time typically ranges from 7 to 14 business days as some custom prints can take up to 30 hours to finish. Shipping time will vary depending on your location.

A: Our lithophane photos are meticulously crafted to deliver exceptional quality. They are printed on a FDM printer at a precise layer height of 200 microns, ensuring fine details and a smooth surface finish. All lithophanes are exclusively printed in Overture Pro PLA+.

A: We do not currently offer a preview option. Sorry for any inconvenience.

A: Our lithophane photos are carefully crafted using Polylactic acid (PLA), a high-quality and durable polymer.

PLA offers several benefits, including:

Eco-Friendly: PLA is derived from renewable resources such as corn starch or sugarcane, making it a sustainable choice compared to traditional plastics.

Biodegradable: PLA is biodegradable under the right conditions, reducing its impact on the environment and promoting eco-conscious practices.

Low-Toxicity: PLA is considered safe and low-toxicity, making it suitable for use in various applications, including personalised lithophane photos.

A: Currently, we only offer the standard size of 8.7cm x 12.7cm & 24cm x 19cm for our lithophane photos. However, we are actively developing more products that will be released in the future.

A: We accept various payment methods, including major credit cards, debit cards, PayPal, and Afterpay.

A: Currently, we do not offer gift wrapping or personalised messages. However, our lithophane photos make wonderful gifts as they are, with their unique and personalised nature.

A: Once an order is placed, it enters our processing system. Therefore, we recommend contacting our customer support team as soon as possible if you need to make any changes or cancel your order.

A: All products are thoroughly quality checked and tested before being shipped.

Once your order has been shipped with Australia Post, all responsibility for the products and their safe delivery is transferred to them. We are not liable for any loss, damage, or delays that may occur during transit. However, in the unlikely event that your lithophane photo arrives damaged, please contact our customer support team immediately, and we will gladly assist you with a resolution.

A: Yes, you can order multiple lithophane photos in a single order. Simply choose your frame, upload your desired image, then proceed to add the item to cart.
Then repeat the process and add the next item to cart again. You can always download and view the file you uploaded before checking out.

A: Currently, we offer personalised lithophane photos based on the photos you provide. We do not offer specific design or pattern requests beyond the customisation of your chosen photo.

A: Yes, you can specify the desired orientation (portrait or landscape) when uploading your photo during the ordering process. However, if a portrait frame is chosen but a horizontal image is uploaded (or vice versa) we will change the frame to fit the image accordingly.